• Registration Changes

    Registration Changes

Refund Policy

The Pleasant Prairie Triathlon is not able to offer refunds for any reason, as we offer all participants the opportunity to transfer their registration to another person or event, change their distance or defer to next year. (This includes those who experience illness, injury or any other condition that may prevent them from participating in the event.)

Refund Policy

Distance Changes

On or before Monday, June 14 at 12 PM (CT):

  • When changing to a different event, the registrant will automatically pay the difference between the events, if the event they are changing to is more expensive.
  • No refunds if the registrant is changing to a less expensive event.
Monday, June 14 12:01 PM (CT) through Friday June 25 11:59 PM (CT):
  • No distance changes are allowed on Race Day.
How to Change Your Race Distance in RunSignUp
  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer Event."
  • Choose "Start Transfer." Follow the instructions and complete your registration.

Distance Changes

Race to Race Transfers

On or before Monday, June 14th at 12 PM (CT):

  • May transfer to any Race Day Events event
After Monday, June 14th at 12 PM (CT):
  • Absolutely no race transfers within 2 weeks of Race Day.
How to Transfer to a New Race in RunSignUp
  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under "Upcoming Events." This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking "Manage Registration".
  • From the top bar, choose "Transfer to Another Race." Follow the instructions and complete your registration.

Race to Race Transfers

BIB EXCHANGES (PARTICIPANT TO PARTICIPANT)

On or before Monday, June 14th at 12 PM (CT):

  • The original registrant may give their registration to a new registrant, then the new registrant can register at a $0 fee. There are no refunds and any money exchange is up to the parties involved.
Monday, June 14th 12:01 PM (CT) through Friday, June 25 11:59 PM (CT):
  • There are no bib exchanges at Packet Pick Up or on Race Day.
How to Start a Bib Exchange in RunSignUp
  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking “Manage Registration“.
  • From the top bar, choose “Transfer To Another Runner.”
  • Enter the new registrant’s First Name, Last Name and E-mail Address. Then click “Transfer as a Gift.”
  • You’ll be asked to complete payment for the transfer fee to complete your portion of the transfer.
  • MAKE SURE to let the new registrant know that they’ll receive an e-mail from RunSignUp inviting them to register. They will need to complete registration for the process to be completed.

BIB EXCHANGES (PARTICIPANT TO PARTICIPANT)

SHIRT SIZE CHANGES

On or before Monday, June 14th at 12 PM (CT):

  • Shirt sizes may be changed, dependent upon availability of shirt inventory.
After Monday, June 14th at 12 PM (CT):
  • If a participant needs to change a shirt size, they must pick up the size originally ordered and may exchange post-race, dependent upon leftover inventory.
How to Change Your Shirt Size in RunSignUp
  • Begin by logging into your RunSignUp account, and go to your “Profile” page. On the “Profile” page, see Races under “Upcoming Events.” This shows a list of all Race(s) that are coming up.
  • You are able to manage the registration for the Race by clicking “Manage Registration“.
  • From the top bar, choose “Giveaway Management.” Follow instructions and update to your preferred shirt size.

SHIRT SIZE CHANGES